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Team: Customer Experience (CX)
Location: Remote
Benefit:: ₦70,000.00 + ₦10,000.00 data incentive
About the Role
We are looking for a proactive and people-oriented CX Intern to support our customer engagement and onboarding efforts. This role is ideal for someone interested in building a career in customer experience, support, or community management. You will be the first point of contact across multiple channels and play a key role in creating positive customer interactions.
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✨ Why Choose Us?
- ✔️ Quick turnaround (3 days)
- ✔️ Budget-friendly packages
- ✔️ Reliable & trusted service
Key Responsibilities
• Respond to customer inquiries across WhatsApp, Instagram, and other channels in a timely and professional manner
• Engage with leads, follow up on inquiries, and maintain active communication
• Make outbound calls to leads to provide information, answer questions, and drive conversions
• Support the onboarding of new users, ensuring a smooth and welcoming experience
• Track conversations, feedback, and customer issues for continuous improvement
• Collaborate with the team to improve response quality, processes, and overall customer experience
Requirements
• Strong written and verbal communication skills
• Comfortable speaking on calls and engaging with different types of customers
• Basic understanding of social media platforms (WhatsApp, Instagram, LinkedIn)
• Highly organized, responsive, and detail-oriented
• Willingness to learn and grow in customer experience and support
• A positive attitude and strong sense of empathy
Nice to Have
• Prior experience in customer support, sales, or community management
• Interest in tech, startups, or customer experience (CX)
• Familiarity with CRM or support tools
What You’ll Gain
• Hands-on experience in customer experience and client engagement
•Exposure to real business operations and customer interactions
• Mentorship and learning opportunities in CX strategy and tools
How to Apply
Interested candidates should send their CV and a brief introduction to hr@credisure.ng
