Qatar Airways is recruiting a Senior Airport Services Agent to join its Ground Services team in Port Harcourt, Nigeria.
This opportunity is ideal for customer-focused aviation professionals with airport operations experience who are passionate about delivering exceptional passenger service while maintaining the airline’s operational and safety standards.
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Responsibilities
- Provide quality passenger services during check-in, boarding, baggage handling, and special assistance.
- Liaise with check-in, transfer desk, and Airport Services Supervisors to ensure smooth passenger processing.
- Escort arriving and departing passengers to designated airport facilities.
- Assist with the handling of company materials and operational records.
- Coordinate with the Ground Handling Agent (GHA) for efficient passenger processing.
- Support passengers with visa, entry, and residence permit enquiries.
- Ensure passengers are assisted efficiently throughout airport facilities.
- Perform other operational duties as assigned.
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Requirements
- Minimum of 1 year of airport operations experience with a leading airline.
- Experience in customer service.
- High energy with a positive attitude.
- Knowledge of Departure Control Systems (DCS) and ticketing is an advantage.
- Good knowledge of Amadeus is strongly preferred.
- Ability to work shift schedules.
- Fluent in written and spoken English.
- Must have the legal right to live and work in Nigeria.
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Benefits
- Competitive compensation package.
- Opportunity to work with an award-winning international airline.
- Career development opportunities within Qatar Airways.
