ProDevs is Hiring for Multiple Roles

Available Positions:

1. Compliance & Government Relations Consultant
2. Customer Support Officer
3. Customer & Driver Operations Officer
4. Growth & Partnerships Lead
5. EV & Charging Operations Lead
6. Asset, Credit & Finance Manager
7. Fleet & Driver Operations Manager
8. General Manager / Country Operations Lead
9. Tele Sales Executive
10. In-house Legal Officer
11. Medical Doctor
12. Supply Chain Manager
13. Senior Medical Consultant
14. Finance Associate
15. Backend Developer
16. Tech Sales Executive
17. Technical Sales Manager
18. Business Development Executive
19. Project Engineer

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Responsibilities

• Respond to rider and driver enquiries through phone, chat, email and other support channels.
• Resolve first-line issues involving trips, payments, accounts, bookings and the ProTaxi app.
• Escalate technical, safety, payment and operational issues to the appropriate teams.
• Follow up on unresolved cases and provide customers with timely updates.
• Maintain accurate records of complaints and resolutions.
• Identify recurring customer issues and share insights with Operations and the product team.
• Assist riders who experience difficulties using the app or completing bookings.

• Onboard new drivers onto the ProTaxi platform.
• Collect and verify required driver documentation.
• Coordinate licensing, permit and compliance documentation with the compliance consultant.
• Train drivers on the ProTaxi platform and operating procedures.
• Maintain driver records, vehicle assignment documentation and onboarding status.
• Handle driver operational enquiries and escalations outside customer service.
• Manage driver communications and community channels.
• Support driver performance follow-up with the Fleet & Driver Operations Manager.
• Identify recurring driver issues and report trends to management.

• Develop and execute the Abuja launch and customer acquisition strategy.
• Manage digital acquisition campaigns and monitor channel performance.
• Drive rider registrations, first rides and repeat usage.
• Build partnerships with hotels, businesses, embassies, travel operators and corporate organisations.
• Develop corporate transportation accounts.
• Coordinate launch campaigns, activations and referral programmes.
• Track customer acquisition cost, first-ride conversion and repeat usage.
• Gather customer and market feedback and collaborate with Operations and Product teams to improve adoption.

• Plan and manage daily vehicle charging schedules.
• Monitor battery health, charging status and vehicle readiness.
• Coordinate preventive and corrective vehicle maintenance.
• Diagnose first-line EV and charging faults and coordinate specialist service providers.
• Maintain maintenance and service records for each vehicle.
• Monitor charger uptime and escalate infrastructure failures.
• Track energy consumption and cost per kilometre.
• Manage spare parts, warranties and repair vendors.
• Conduct pre-deployment vehicle inspections.
• Establish and enforce EV and charging safety procedures.

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• Coordinate daily vehicle deployment, driver assignments and shift planning.
• Monitor vehicle utilisation, idle time, trip activity and driver performance.
• Track vehicle location, charging status and operational exceptions.
• Manage driver schedules, vehicle handovers and operational discipline.
• Coordinate accident, breakdown, maintenance and downtime incidents.
• Handle driver performance issues, complaints and escalations.
• Coordinate vehicle reassignment when drivers exit or underperform.
• Maintain operational dashboards covering utilisation, downtime and driver productivity.
• Work with the EV & Charging Operations Lead to maximise fleet availability.

• Lead the Abuja launch and manage day-to-day business operations.
• Own revenue, operating costs, city P&L and per-vehicle profitability.
• Develop and review driver repayment and earnings structures.
• Manage the launch team and key external partners.
• Drive fleet utilisation and maximise productive vehicle time.
• Work with ProDevs on product issues, operational requirements and improvements.
• Manage government, commercial and ecosystem relationships alongside the compliance consultant.
• Establish operating KPIs and report business performance to the owners.

• Contact existing and prospective customers to promote and sell products and services.
• Explain product features, benefits and pricing clearly.
• Respond to customer enquiries and provide accurate product information.
• Record customer orders and interactions accurately.
• Process customer purchases according to company procedures.
• Generate qualified leads for the outside sales team.
• Manage customer accounts and support repeat business.
• Gather customer information, payment details, purchase records and feedback.
• Build customer relationships and support retention.
• Use approved sales scripts to handle objections and close sales.
• Recommend products and services based on customer needs.
• Meet or exceed daily and monthly call volume and sales targets.
• Perform other duties that support company growth.

Requirements

• Experience in customer support or a related service environment is relevant.
• Ability to communicate professionally across phone, chat and email.
• Strong problem-solving and follow-up skills.
• Ability to handle customer complaints and escalate issues appropriately.
• Good record-keeping and attention to detail.

• 2-4 years of experience in onboarding, KYC, field verification, driver operations or community management.
• Strong record-keeping abilities.
• Good communication skills.
• Strong field coordination skills.

• 3-5 years of experience in consumer growth, mobility, fintech, marketplaces or consumer applications.
• Ability to execute customer acquisition campaigns directly.
• Strong performance analysis skills.
• Experience developing commercial partnerships.
• Ability to monitor acquisition and customer usage metrics.

• Electrical, mechanical or automotive engineering or technical background.
• Hands-on experience with EVs, automotive diagnostics, charging infrastructure, solar and battery systems or modern vehicle electrical systems.
• Experience coordinating vehicle maintenance and technical service providers.
• EV or high-voltage certification is preferred.

• 4-6 years of experience in ride-hailing, logistics, delivery, transport or fleet management.
• Hands-on experience managing drivers and vehicles.
• Ability to monitor fleet utilisation and driver performance.
• Strong operational coordination skills.
• Knowledge of the Abuja market is preferred.

• 6+ years of experience in mobility, logistics, fleet operations, fintech, asset finance or another operations-focused business.
• Experience managing a balance sheet, vehicle portfolio or driver network is strongly preferred.
• Strong commercial and operational management capabilities.
• Abuja or FCT market experience is an advantage.

• Minimum of 1 year of proven telesales experience.
• B.Sc or HND in Business Administration or a related field.
• Proven ability to meet and exceed sales targets.
• Strong communication and persuasion skills.
• Excellent customer service and relationship management abilities.
• Good data entry and record-keeping skills.
• Ability to handle objections and remain resilient under pressure.
• Proficiency in basic computer applications, CRM systems and Microsoft Office.
• Strong organisational and time management skills.
• Target-oriented and sales-driven approach.
• Strong negotiation skills.
• Customer-focused mindset.
• Ability to work effectively as part of a team.

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